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For Taxi Firms, Private Hire Operators & Fleet Owners
Keep every passenger call answered and every job allocated. Our dispatch team works inside your iCabbi system, books rides in your company name, and covers nights, weekends, and peak demand without adding in-house headcount.
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Why Choose Us
HiTrends trains operators on taxi booking, job allocation, and passenger care so you can cover the phones around the clock without recruiting, training, or staffing night shifts in-house.
Agents answer in your company name, follow your scripts, and speak with passengers as an extension of your dispatch desk — not an anonymous call centre.
Add extra controllers for Friday nights, airport rushes, or staff absence. Scale back when it is quieter. No long hiring cycles and no unused seats.
Operators work inside your iCabbi dispatch system, so drivers and passengers stay on the same workflow you already run — no new software, no change to how jobs are allocated.
Our Services Include
Hand over passenger calls, job allocation, and overnight cover to a trained remote team that already knows taxi and private hire operations.
Dedicated taxi and private hire desks running iCabbi dispatch:
We answer passenger calls and messages in your company name, quote fares, confirm pickups, and log bookings directly into iCabbi.
Trained controllers assign the right job to the right driver, using nearest-car logic, account rules, and your allocation preferences.
Friday nights, weekend chaos, early airport runs, or last-minute sickness — extra operators step in so wait times and missed calls stay under control.
Keep a live desk open through evenings, nights, and holidays so passengers still reach a person and drivers keep receiving work.
Where-is-my-car updates, eta checks, cancellations, waiting-time queries, and polite, on-brand conversation from the first ring.
Pre-booked airport transfers, corporate accounts, and repeat passenger records handled to your pricing and pickup instructions.
Log passenger complaints, follow your escalation path, and coordinate lost-property reports so issues do not sit unanswered.
Help drivers with job details, no-shows, destination changes, and radio or app messages so the road team is not left waiting on an empty office.
Track answer times, booking volumes, missed-call recovery, and coverage hours so you can see performance instead of guessing.
Operators work only inside iCabbi — booking, allocating, and updating jobs in the system your drivers already use.
CALL TO ACTION
Ready to reduce costs and boost your customer service efficiency? Our expert team provides tailored outsourcing solutions designed to streamline operations, enhance accuracy, and improve delivery times - helping your business save more.
HiTrends Solutions
Exceptional customer care to boost satisfaction and enhance long-term customer loyalty.
