Privacy Policy

1. Who We Are

Nova Trends Solutions (SMC-Private) Limited is registered with the Securities and Exchange Commission of Pakistan (SECP).

Incorporation / Registration No.: 0292415

NTN (Tax ID): 1720167295935

Registered Office: Opposite Roots Millennium School, GT Road, Hakimabad, Nowshera, Khyber Pakhtunkhwa, Pakistan

Primary Contact for Data Protection: Mr. Nihal Umar

Email: nihalumar82@gmail.com | Support / WhatsApp: +92 311 9201559 | Website: hitrendssolutions.com

2. Personal Data We Collect

• Full name
• Email address
• Phone number or messaging contact
• Company name and role
• Communication records (emails, chat logs, call notes)
• Technical information such as IP address and device data when you access our website
• Any information voluntarily provided while using our services

3. How We Use Your Data

We do not sell personal data.

• To provide and manage our services
• To respond to enquiries and support requests
• To manage client relationships and service quality
• To maintain and improve our website, systems, and operations
• To send essential service-related communications
• To comply with legal, regulatory, and tax obligations
• To prevent fraud and enhance security

4. Legal Basis and Principles

• Processing data fairly, lawfully, and transparently
• Collecting data for specified, explicit, and legitimate purposes
• Limiting data to what is necessary for those purposes
• Taking reasonable steps to keep data accurate and up to date
• Implementing appropriate security measures to protect data

5. International Data Transfers

Our main operations and teams are based in Pakistan. Where clients are located in other countries, personal data may be accessed from or processed in Pakistan.

We apply contractual and technical safeguards, including confidentiality agreements, restricted access, and secure communication channels.

6. Data Sharing

We may share personal data with trusted third parties where necessary, such as:

• IT and cloud infrastructure providers
• Communication and CRM platforms
• Professional advisers (legal, tax, accounting)
• Regulatory or governmental authorities, where required by law

7. Data Retention

We retain personal data only as long as necessary for legitimate business or legal purposes. Typical retention periods include:

• Client and transactional records: up to 6 years after end of relationship
• Enquiry and communication records: up to 24 months
• Marketing or outreach contacts: until opt-out or deletion request

8. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, object to, or restrict certain processing of your personal data.

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion where legally permissible
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

9. Data Security

We implement reasonable technical and organisational safeguards such as access controls, secure systems, staff confidentiality obligations, and ongoing monitoring.

No method of internet transmission is entirely risk-free, and absolute security cannot be guaranteed.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse traffic.

For more details, please review our Cookie Policy.

11. Third-Party Links

Our website may include links to external websites or services not operated by us.

We are not responsible for third-party content or privacy practices.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, operational, or service changes.

The latest version will always be available on our website with an updated effective date.

13. Contact Us

Nova Trends Solutions (SMC-Private) Limited

Registered Office: Opposite Roots Millennium School, GT Road, Hakimabad, Nowshera, Khyber Pakhtunkhwa, Pakistan

Email: nihalumar82@gmail.com

Support / WhatsApp: +92 311 9201559

Website: hitrendssolutions.com